- How do I set up an account with Cryptopia?
- Do I need to be verified?
- How do I increase my verification level?
- I'm not receiving emails from Cryptopia (including verification)
- Are there any specific requirements for ID documents?
- What is ReCaptcha and why isn’t it working?
- What fees does Cryptopia charge and how do I see them?
- How do I reset my password?
- Are there any account limits for trading, deposits or withdrawals?
- What is a cryptocurrency wallet?
Deposits, Transfers & Withdrawals
- How do I make a deposit to Cryptopia?
- How do I deposit from other sites or wallets?
- Can I deposit into my Cryptopia account using NZD$?
- Can I deposit into my Cryptopia account using my local currency (I don't live in NZ)?
- Why hasn’t my deposit arrived in my Cryptopia Account?
- How do I make a withdrawal?
- Why can't I enter a Withdraw Address?
- How do I withdraw from other sites or wallets?
- How do I make a transfer?
- What countries do you operate in?
- Is Cryptocurrency safe?
- A coin I hold is being delisted – what do I do?
- How do I close/deactivate/delete my account?
- How can I change my registered email address?
- Why isn't my balance available?
- What does it mean when a wallet is in maintenance?
- What are Blockchain Confirmations?
- What are referrals, how do they work and how do I track them?
New Coin Listings
- Cryptopia Lists Lina Review (LINA)
- Cryptopia Lists Bitcoin Green (BITG)
- Cryptopia Lists DeviantCoin (DEV)
- Cryptopia Lists Vice Industry Token (VIT)
- Cryptopia Lists Experience Points (XP)
- Cryptopia Lists Blocknet (BLOCK)
- Cryptopia Lists Bitmark (MARKS)
- Cryptopia Lists ElectraCoin (ECA)
- Cryptopia Lists Magnet (MAG)
- Cryptopia Lists BitZeny (ZNY)
Pending Coin Delistings
- Syndicate (SYNX) Delisting Notice (23/04/18)
- Centra (CTR) Delisting Notice (10/04/18)
- DFSCoin (DFS) Delisting Notice (10/04/18)
- DNotes (NOTE) Delisting Notice (10/04/18)
- GoldReserve (XGR) Delisting Notice (29/03/18)
- PosWallet (POSW) Delisting Notice (29/03/18)
- FazzCoin (FAZZ) Delisting Notice (29/03/18)
- CryptoForecast (CFT) Delisting Notice (28/03/18)
How do I make my account more secure?
Cryptopia accounts are accessed by logging in using a registered Email Address, Password and a unique dynamic 6 digit Two Factor Authentication (2FA) Email Code, which will be sent to your registered 2FA email address. When setting up your account, we strongly recommend you follow the instructions below to secure your account from unauthorised access:
Cryptopia has strict minimum password requirements for the security of user accounts, and these are case sensitive. Your password must be at least 8 characters long, and include at least one of each of the following characters:
- 1 Uppercase letter,
- 1 lowercase letter,
- 1 special character, and
- 1 number.
PLEASE NOTE: Use a unique Password which is specific to your Cryptopia account. The more complicated your password is, the more secure.
Cryptopia support staff CAN NEVER VIEW your password, so never ask us, or tell us, what your password is.
#2. Set up a dynamic Two Factor Authentication (2FA) and set a different Two Factor Authentication (2FA) for every action.
All Cryptopia accounts start with a unique dynamic 6 digit Two Factor Authentication (2FA) Email Code, which will be sent to your registered 2FA email address.
We strongly recommend that all users set up dynamic Two Factor Authentication via an Authentication Application (such as Google Authenticator or Authy) or use a Cryptopia Authentication Device as the most secure forms of 2FA are timed dynamic codes, which constantly change and are sent via the application. Please see this article on the Help Centre that has instructions on how to set these up.
Our article 'What is Two Factor Authentication (2FA) and how do I set it up?' illustrates how to change your 2FA settings.
PLEASE NOTE: 2FA is set for Login as well as a number of other account activities by default: Settings (Security), Lockout, Withdraw, Transfer, and Tip. We recommend setting a different 2FA for each action.
#3. Use a Unique Email Address
Keeping your email account secure is one of the most important security factors. Your email account can provide account access and information.
A number of important emails are sent from Cryptopia to your registered email address with information relating to activity on your account (logins, failed login attempts, withdraw confirmations etc). They often include links giving you the ability to quickly lock your account for a 24 hour period if you receive notification of activity that was not generated by you.
- using a unique email address which you have not used on any other sites or services, as this is how your account can be identified and potentially exploited by other people.
- it must be a permanent email address that you have reliable access to as you will be sent emails relating to activity on your account.
- use an email provider that supports 2FA on your email account. Please check if your current provider supports 2FA and if so, enable it.
You can identify if your email address (and possibly information and credentials associated with it) have been leaked, on sites that search for known leaks. An example of a search site is https://haveibeenpwned.com/.
#4. Add extra features
There are extra measures you can take to ensure the security of your account. Enabling 'Address Book Withdraw Only' means that only addresses that you have added through your Security page can be withdrawn to. Our article 'How do I use a Withdraw Address Book' shows how to set this up.
PLEASE NOTE: NEVER tick the box to disable your Withdraw Email Confirmation.
Your Settings page will also allow you to add a feature that ensures you are notified each time your account is successfully logged on to.
Other tips and tricks
- Avoid using shared or public devices and networks to access online services.
- Always log yourself out after completing your activities.
- Keep your personal computer and devices secured when they are not in use.
- Familiarise yourself with the security functionality of each service (for example, Cryptopia), before using it with significant funds.
- Never tell anyone your passwords.
- Be aware of phishing scams listed in our 'Is Cryptopia Safe' article.
- If you ever have any concern that your information may be known to unauthorised parties, please immediately change password and 2FA setting for each service you use.
- If you believe your account has been compromised, please see this article on what to do 'What do I do if I think my account has been compromised?'