How do I keep my Cryptopia account secure?

Cryptopia actively strives to ensure the security, integrity and privacy of personal information submitted to us, including regular review and compliance of our security measures in line with current technology. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. 

We will take all reasonable steps to protect the personal information you may transmit to us or we collect from our online products and services. Once submitted, we take all reasonable steps to maintaining its security on our systems.

Additionally, our employees and contractors who provide services related to our information systems, are also obliged to maintain confidentiality and security of any personal information held by us.

We recommend users regularly review our Terms & Conditions and our Privacy Policy to ensure that you are familiar with these policies. We reserve the right to change these policies from time to time.

PLEASE NOTE: There are additional measures that you can take to ensure your personal details and accounts are kept safe such as Two Factor Authentication and being aware of the common scam tactics used in the industry, six of which are detailed below. 

Common scam tactics


#1. Phishing websites


Phishing is a common technique for acquiring a user’s personal or account data. Scammers set up fake websites that resemble reputable business sites in order to get you to enter your account or personal information.

The site may look very legitimate (and often look almost identical to official websites) but they will always have a slightly different domain name/URL. Before entering any of your personal details into the website, ensure you have reviewed the below:

What should I look out for?


  • Every time you log into your account, we recommend double checking that you are visiting the correct URL, which you can find below which you should bookmark right away.

https://www.cryptopia.co.nz 


PLEASE NOTE: Be aware of URLs that end in .com, .ws, .cx

  • Check that the URL address starts with https://
  • Check the Site Certificate to see whether a website is safe to visit. If you are using Google Chrome, you can check the security status to the left of the web address (a green lock is an indicator that the website is secure). If you are using a different browser, please look how to view the Site Certificate in the settings of your browser.

  • When typing Cryptopia into a search engine (ie Google) or any link sent to you from an external source or website, please double check the URL is legitimate.

  • When clicking on Google Ads, ensure that you check the URL is legitimate as phishing sites have been known to place fake advertisements.

  • When clicking on any email that looks like it has been legitimately sent from Cryptopia, check the sent address. Scammers often send emails with links that look real but actually redirect you to a fake site. Further information on spoof emails is detailed in point #5 below. 

#2. Fake Applications (Apps) on Google Play and Apple App Store


Currently Cryptopia DOES NOT have a mobile app. NEVER DOWNLOAD any app fromany appstore. Any release of a Cryptopia App will be announced from official sources such as our News Page and Twitter

What should I look out for?

  • Never download any Application from either Google Play or Apple App Store that claims to be a Cryptopia Application (app). 
WARNING: some apps seem extremely convincing and professional but please do not download or input any personal information into any third party application.


#3. Fake support numbers


What should I look out for?


Some sites have been known to list a 'support' number for Cryptopia. These numbers are not legitimate support numbersas WE DO NOT CURRENTLY OFFER SUPPORT VIA PHONE. Scammers regularly set up these numbers and when users phone, they are hoping to obtain your personal account details to access your account.
  • Never phone any number that claims to offer Cryptopia support.
  • Never disclose any of your personal information to a support person over the phone who claims to be a member of the Cryptopia support team.

#4. Fake phone call from 'Cryptopia'


Be aware that no Cryptopia support staff will ever contact you via the phone. If you receive a call from someone claiming to work for Cryptopia support, we recommend you hang up straight away and block the caller from your device. 

What should I look out for?


  • Never give your personal details to anyone (especially if they have phoned you and claim to be from Cryptopia support).
  • Cryptopia support will only ever send emails from addresses ending with @cryptopia.co.nz (watch out for slight typographical changes like cryptopja.co.nz).
  • Cryptopia support will never ask for your password or your two factor authentication code.
  • Cryptopia will never request that you grant us remote access to your computer.

#5. Spoof emails


Please be aware that we have had reports of fake emails being sent out to users. 

What should I look out for?


  • Cryptopia will never ask for a payment that does not go through Paytopia.
  • Cryptopia will never ask you to send payment to a specific address.
  • Cryptopia staff will never ask you for your password or two factor authentication details

#6. Fake Twitter accounts


It is always a great idea to keep up to date with Cryptopia via Twitter. However, always be sure you are on the official Cryptopia twitter account. Copy accounts will duplicate everything they can to seem like the real deal, however always double check the Twitter handle is @Cryptopia_NZ.

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What should I look out for?


Cryptopia will never ask for a payment that does not go through Paytopia.
  • It is a good idea to bookmark our official Twitter page, or access it through our website. 
  • We have only one Twitter account, anything else is a spoof.
  • Always check the Twitter handle is @Cryptopia_NZ.

How do I know if I am communicating with a real Cryptopia staff member?

  • Through support tickets lodged via here.
  • Through @cryptopia.co.nz email addresses (although beware scammers may send emails that look like they come from @cryptopia.co.nz).
  • Never via phone.
  • We do have an official Facebook and Twitter account. We do not have a Telegram account currently.

Additional security tips


BE CAREFUL when clicking on third party links from any (and our) website. We provide links to websites outside of our own.  These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine their terms and conditions, privacy statement and Site Certificate.