How do I reset my password?

There are two options if you wish to reset the Password on your account. Below is a step by step guide. 

For your account safety we confirm that Cryptopia staff can never view a user's Password so please do not ask us or tell us what your Password is.

Cryptopia has strict Minimum Password Requirements for the security of user accounts and these are case sensitive.

PLEASE NOTE: For your Password to meet Cryptopia Minimum Password Requirements it must be a minimum of 8 characters long, and include at least one of each of the following: 
  • 1 Uppercase letter;
  • 1 Lowercase letter;
  • 1 Special character; and 
  • 1 number.

OPTION 1 - CAN'T LOG IN


#1. Go here.

#2. Click on the ‘Forgot your Password’ at the bottom of the screen. 
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#3. Enter YOUR Email Address and tick the 'I am not a robot' box.
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#4. Click 'Send Password Reset' button.
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#5. You will be sent an email with a link to reset your Password.
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#6. Click on the 'Reset My Password' button in that email.
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#7. Enter YOUR Email address and YOUR new Password when prompted. You will be asked to confirm that new Password. Please note our Minimum Password Requirements detailed above.
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#8. Press 'Click Here' and you will be redirected to login using your new Password.
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#9. Your Password is reset!


PLEASE NOTE: The 'Reset My Password' link in the email expires within 15 minutes so please click on the link in the email as soon as you receive it.


OPTION 2 - ALREADY LOGGED IN


You can also reset your Password from your Account Security page if you are already logged in. Below is a step by step guide.

#1. Go to 'Security' page.

#2. Under Account Security, go to Change Password.
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#3. Enter your current Password.

#4. Enter your new Password, noting our Minimum Password Requirements detailed above.

#5. Confirm your new Password.

#6. Click on 'Change Password' button.
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#7. Your Password is now changed! 

#8. You will be logged out, and you will need this Password to log back in.