I'm not receiving emails from Cryptopia (including verification)

There are a number of reasons why you may not be receiving, or cannot find, automated Cryptopia emails that you might be expecting. 

Use these troubleshooting tips to help:

#1. Is your account activated?

Following registration you will be sent a 'Registration Confirmation' email sent to your nominated Email Address. In order to complete your registration, you will have to click on the account verification link. You will not receive any further emails including password resets, until your account is activated.

#2. Are you checking the right email inbox?

Check that you did not register with an alternative email address and have checked the right inbox. 

#3. Have you checked the junk, spam or promotional folders in your inbox? 

It is possible that emails from Cryptopia get filtered into a different folder within your inbox, this may cause issues with synchronization between mobile apps or email cleints.  You should log into your email via a web browser if possible, and perform a thorough search for it.

PLEASE NOTE: There are sometimes issues with automated emails sent to email accounts provided by some internet service providers (ISP’s). In these cases, our automated emails are often delayed, but should eventually be received in your mailbox.

A small number of ISP providers may completely reject our automated emails as spam. If you are having a consistent issue receiving Cryptopia’s automated emails, you should investigate whether you can whitelist our cryptopia.co.nz domain from your email account, or request your provider to remove the block on cryptopia.co.nz.

If your email provider is not able to help by whitelisting our domain, we recommend using an alternative email service provider and setting up a new account. You can change your email by raising a support ticket and letting our Support team know what email you would like to change to. Please, see our article 'How can I change my registered email address?'to know how to raise a support ticket and change your registered email address.