What does it mean when a wallet is in maintenance?

Why does a wallet go into maintenance?


From time to time it may be necessary for Cryptopia to place a wallet in 'Maintenance' status. Such maintenance is required to undertake necessary updates and upgrades ensuring stability.

PLEASE NOTE: The wallet going into maintenance is Cryptopia's wallet for that coin. We do not host wallets per user.


What does it mean when a wallet is in maintenance?


When a wallet is in maintenance:
  • transactions will not be processed but should be received when the wallet is brought online.
  • withdrawals cannot be initiated and new deposit addresses cannot be generated.
  • unconfirmed deposited should be received once the wallet is back online.
  • transfer to other Cryptopia accounts cannot be initiated
  • trading may be paused if the wallet is put in maintenance status.

How do I know if a wallet is in maintenance?


You can check the status of a wallet through our Coininfo page. Either search by coin name or ticker, or filter under 'Wallet Status' to compile the ones currently in maintenance mode.

Under the name of the coin there may be a status message as to why the wallet was put into maintenance. We also recommend following us on Twitter to stay up to date with news and service announcements.


What do I do if my transaction hasn't gone through?


Before contacting Cryptopia support, we recommend that you:

1. Check the Coininfo page for the current coin maintenance status; and
2. Check Twitter for any service announcement that may be affecting our exchange; and
3. Wait for the wallet to be out of maintenance mode and then check the status of your transaction.

PLEASE NOTE: After following the above steps, if you are still unable to resolve the issue, raise a support ticket with as much detail as possible including dates, times, amounts, transaction ID/hash and link to block explorer. This will allow us to investigate further.