How do I make a withdrawal?

You can Withdraw any cryptocurrency coin held in your Cryptopia account by using our Withdrawal function.  Withdrawals can be made to any relevant address such as a personal wallet or an alternative exchange service and must match the same coin you are withdrawing. See our article on 'What is a cryptocurrency wallet?' for more information.

You can also Transfer any cryptocurrency coin held in your Cryptopia account to another Cryptopia account, by using our transfer function. This will instantly transfer your coins to another Cryptopia account. Please, refer to article 'How do I make a transfer?' for more information. 

PLEASE NOTE:  Please, carefully check that the relevant address (i.e. personal wallet or exchange service) you input matches the cyprtocurrency coin you are withdrawing or transferring and the wallet details are accurate. Any minor mistakes in the input of the wallet address or sending incorrect coins may result in their permanent loss.  

How do I make a withdrawal?


Please follow the steps below to withdraw your cryptocurrency coins. In this example, we will be using BTC for illustration purposes, however the steps for withdrawing are the same for most coins.

#1. Log into your Cryptopia account.

#2. Hover over the 'B' icon in the top right menu bar next to your username and click on 'Withdraw' from the drop down menu.

#3. Select the cryptocurrency you would like to withdraw from your Cryptopia account from the drop down menu by typing either the ticker or currency name, e.g. BTC.
#4. Click on the 'Next' button.

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#5. The DOT withdrawal window will now appear. Enter the amount you want to send in the 'Amount' field, OR click on the blue hyperlinked numbers of your balance to select your entire BTC balance to withdraw.

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OR

#6. Enter the wallet address you want to send the coins to in the field 'Bitcoin Address'  double checking there are no white leading or trailing spaces, or alternatively select an address from your 'Address Book'. See article 'How do I use a Withdraw Address Book?' to add an address to your Withdraw Address Book.
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#7. Click the 'Send Email Code' button to send unique and dynamic 6 digit Email Two Factor Authentication Code to your registered 2 Factor Authentication (2FA) email address

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#8. The unique dynamic 6 digit Two Factor Authentication (2FA) Email Code will now be sent to your registered Two Factor email address. Please use this email code to process your withdrawal. Please bear in mind this email will expire after 24 hours.
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PLEASE NOTE:  This email will allow you to double check the amount you are withdrawing and the address you are withdrawing to. If you did not initiate this withdrawal, we recommend locking your account and following our article on 'What do I do if I think my account has been compromised?'


#9. Enter the received Email Code and click on the 'Next' button

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#10. The 'Withdrawal Submitted' window will now appear. Click 'Done'
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#10. An email will now be sent to your registered email address. You need to click the 'Confirm Withdrawal' button in the email to finalise the withdrawal. Your withdrawal will remain as 'unconfirmed' until you click either 'Confirm Withdraw' or 'Cancel Withdraw' in your email. Please bear in mind this email will expire after 24 hours. 
PLEASE NOTE:  This email will allow you to double check the amount you are withdrawing and the address you are withdrawing to. If you did not initiate this withdrawal, we recommend locking your account and following our article on 'What do I do if I think my account has been compromised?'


Troubleshooting Withdrawal Issues 


  • I am unable to enter a Wallet Address
If the 'Address' field is greyed out and you cannot enter any text, it may be that you have ‘Address book withdraw only’ ticked on the 'Security' page of your account. See article 'Why can't I enter a withdraw address?' for instructions on how to change this setting.

  • I am receiving a 'Invalid Address Error' notification. 
There are two common reasons for this:

#1. You have entered the wallet address for a different cryptocurrency coin type. Please, double check the address you have entered is correct.
#2. The destination address wallet is running on a different version than our wallet. If this is the case, please check the Cryptopia version from our 'Coininfo' page and, either:

  • Contact the support team of the recipient wallet; or 
  • Update your personal wallet to the latest version. You can do this by heading to that cryptocurrency coin's official website (link found in our CoinInfo page under 'Links') and follow the directions on how to download and update to the latest wallet version.
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  • I am receiving a 'Additional Payment ID' or 'Message' request.
Some coins require an additional Payment ID (e.g. CryptoNight coins) or Message (e.g XEM, BIS), as well as your withdrawal address, in order to be debited from your Cryptopia account and credited to a non-Cryptopia account. If an extra field is required for a particular coin, it will be shown on your Withdraw page for that coin, along with your withdrawal address. If you are withdrawing to a personal wallet, simply enter anything as your payment ID. 

Read more about what a Payment ID is on our Glossary page here
  • My balance says 0.
You can check where your balance may be being held in 'Deposit History' or Open Trades function of your Cryptopia account. 

  • My withdrawal says unconfirmed/my email token has expired! 
You can resend this email in your Withdraw History. Alternatively you can cancel it here too.